How to Fix the Black Screen Problem on older iPhones

While many opt for the most recent iPhone models some users prefer to buy older models since they are more affordable and Apple continues to provide updates for them.

This problem affects iPhone 6 and 6 Plus and iPhone 7 and 7 Plus but other users may also encounter it.  It seems that the problem occurs only if the users are attempting to install iOS 10. When users are trying to boot the device they will see a black screen with a loading wheel in the middle.

The problem is caused by a bug present in this version of the operating system. In order to prevent problems it is recommended to update your device to a more recent iOS version. This can be done easily by using the tutorial described below:

  1. Tap on the Settings app
  2. Tap on the General section
  3. Tap on the Software Update option
  4. Read the description of the new update
  5. Tap on the Download and Install button.
  6. Confirm the installation.
  7. Wait until the process is complete. The problem should be fixed.

Alternate fixes

Those that don’t want to install the latest update can try alternate fixes.

  1. This fix requires the removal of any cables that are connected to the device. Press and hold down the Power and Volume Down button at the same time. After the device is turned off connect it to a power source. The device will become active and the issue should be solved.
  2. In order to use this fix you will need a computer or smartphone that will allow you to visit the iCloud website. Follow the previous fix but don’t connect the device to a power source. Visit the iCloud website and sign-in. click on the Find my iPhone menu. Click on the Devices section and click on your iPhone. Click the delete account feature. Use iTunes in order to restore your device to factory settings and the problem should be solved.

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Emmy Skylar

About the Author: Emmy Skylar

Emmy Skylar started working for Debate Report in 2017. Emmy grew up in a small town in northern Manitoba. But moved to Ontario for university. Before joining Debate Report, Emmy briefly worked as a freelance journalist for CBC News.  She covers politics and the economy.

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